Cancellation and Refund

At GREENNOOK Store, we strive to ensure our customers are satisfied with their purchases. Please read our cancellation and refund terms carefully before placing an order.

1. Cancellation Policy

  • Order Cancellation Before Shipping: Orders can be cancelled only before they are shipped.

  • After Shipment: Once the order has been shipped, cancellation is not possible.

  • If you wish to stop your order after it has been shipped, you may return the product after receiving it and apply for a refund (as per our refund policy).

2. Return & Refund Policy

  • Eligibility for Refund:

    • You can request a refund only after we have received the returned product at our return address.

    • Refund will be initiated 7 days after receiving the returned product.

  • Damaged Products:

    • If your product is damaged during transportation, you must provide clear photo or video proof of the damage.

    • Refunds for damaged products will be approved only upon verification of the provided proof.

  • Condition of Returned Products:

    • Returned items must be in their original condition and packaging.

    • Products showing signs of use, misuse, or damage not caused during transit will not be eligible for a refund.

3. Refund Process

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 7 working days and credited to your original payment method.

4. Contact for Returns & Refunds

If you wish to return a product or apply for a refund, please contact us: + 91 9400377656 or greennookstore@gmail.com